Missing e-mail message from Helpful Games

Have you requested a new password or are expecting an invitation to a group or student, but don’t get the e-mail message?

  • Our e-mails can take up to 10 minutes to send. We ask you first of all to wait 15 minutes before proceeding to the next step.
  • Make sure that it is not stuck in the spam folder. The sender in our messages is usually no-reply@helpfulgames.com. If the email ended up in the spam folder, please tell your e-mail system that the mail is not spam – otherwise our future messages may also end up as spam in you mail client.
  • Add no-reply@helpfulgames.com to your address book. This tend to be the safest way to receive our e-mails.
  • If you still can’t find a solution, contact us for personal help.